Warranty

Our Commitment to You

At ArtsCase Essentials, we stand behind the quality of our products. We are committed to providing exceptional products and outstanding customer service. This policy outlines our warranty coverage and our procedures for returns and refunds.

One-Year Limited Warranty

When purchased through an authorized reseller, products marked with our One-Year Limited Warranty are guaranteed to be free from defects in materials and craftsmanship under normal use for one year from the date of purchase.

  • Warranty Service: At our discretion, we will replace any defective product with the same product or one of equal value.
  • Replacement Product Warranty: Replacement products are warranted against defects for 90 days from the date of replacement, or for the remainder of the original warranty period, whichever is longer.
  • Non-Transferrable: This warranty is for the original purchaser and is non-transferrable.

Return & Refund Policy

We want you to be delighted with your purchase. If you are not satisfied, you may return any unused item in its original packaging within 30 days of delivery for a full refund or a free exchange.

To ensure a smooth return process, please adhere to the following conditions:

  • Proof of Purchase: A valid order confirmation number from www.artscaseessentials.com is required for all returns.
  • Return Condition: Products must be returned in their original, unopened packaging and in like-new, resalable condition.
  • Return Timeframe: Return requests must be submitted within 30 days of the delivery date.

How to Initiate a Return

  1. Request a Return Merchandise Authorization (RMA): To begin the return process, please contact our customer service team through our https://artscaseessentials.com/pages/contact to obtain an RMA number. Unsolicited returns will not be accepted.
  2. Prepare Your Return: Clearly write the RMA number on the outside of the package. Include the original proof of purchase inside the package.
  3. Ship Your Return: You are responsible for the cost of shipping the product back to us. We recommend using a trackable shipping method. Shipping charges are non-refundable. For exchanges, we will cover the cost of shipping the new item to you.

Return Shipping Address

Once you have received your RMA number, please send your return to:

ArtsCase Essentials (RMA#) Order # [Your Order Number] 3100 NW 72ND AVE STE 131, FL 33122, United States

Please note: This is a placeholder address. Please replace it with your actual return address.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 2 business days.

Exclusions

  • Our One-Year Limited Warranty does not cover:
  • Misuse, accident, or abuse.
  • Damage to any non-ArtsCase Essentials product.
  • Customized or custom-printed products.
  • Products purchased through unauthorized resellers or liquidation sites.
  • Promotional items.

Limitation of Liability

In no event shall ArtsCase Essentials be liable for any indirect, incidental, or consequential damages arising out of the use of any of our products.

Consumer Protection

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or residence, the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws.